Frequent Asked Questions
I just got engaged, when should I come and see you?
Couture gowns require an 8 month construction time & our Ready to Wear gowns typically have a 7 month order time, with some labels now recommending 10 months order where possible due to potential delays.
We find starting your search one year before your wedding day allows enough time to comfortably shop for your dream dress.
Do you only go by appointment? Can I just come by to look?
We can only work by appointment to both view & try our range. We share our working hours between both the store and the studio, & need to book time aside to show you through our collection. The store is closed when we are in the workroom, & we open especially to meet with appointments.
There are so many elements to shopping for your wedding dress that a skilled consultant is needed to answer all of your questions, and make sure all things are accounted for and taken care of. Even if you were just wanting to look, you will need someone to ask upon,
Do you charge for your appointments?
Yes, for some.
However, we offer a free of charge 30 minute consultation to try our Classic Collection.
If you would like to try either our Made With Love range or our Couture Collection we have to book a longer time & this comes at a charge. Please see "Appointments" up top in the page listings, for all of the details. This will give you further clarification on what will suit your needs.
Do you allow photography in store?
We do not allow photography in store unless you have purchased the gown.
We provide photos online of our gowns for your perusal, & always provide exceptional service to show you the best fit, & guide you through your search. We ask you please remain respectful of our staffs service & personal space in store & not attempt to disregard this. You’re more than welcome to FaceTime or Skype family that cannot make it with you. Please ask staff in store.
Can I bring friends and family with me?
We can see yourself and a maximum of four accompanying guests. If you would like to have additional family/friends join us virtually, this is perfectly fine. Best to give them the heads up though to be by their phones for timing!
If you would like to bring more than the four, we can offer to book out the store (no other party in at the same time) for a maximum of 9 guests.
This consult is available Monday to Friday and comes at a charge to have the store booked for you exclusively.
Why do I need an appointment to try on dresses?
We share our time between our workroom and the store and therefore need to schedule accordingly.
You will also need assistance to get in and out of gowns. Bridal does differ to standard retail, and even if you were just wanting to browse, there has to be an assistant there to see to you and to any questions you may have.
I live regionally, can you accommodate for me?
We are more than happy to schedule fittings around flights and travel plans. Depending on the gown you have selected, we may be able to condense your fittings to save on travel costs. Please let your consultant know, and they can accommodate for this.
Do you ship gowns interstate?
For sure! As long as time permits & shipping costs are covered- we are more than happy to help you find your dream gown.
We have even worked with brides internationally, logistics wise the process is different but we can still provide the same level of service & a beautiful finished product.
We also quite often have brides that may live/work interstate & therefore we ship their dress directly to them after seeing them in store for the first half of the process.
How much can I expect to pay for one of your couture gowns?
As our couture gowns are tailored from scratch & differ to each brides design requests- the price point also follows that principle. Typically, they start from the $5000 mark.
How much can I expect to pay for one of your Ready to Wear gowns?
Our Ready to Wear gowns typically sit within the $2500-$4000 price point. Alterations are additional to the cost of your gown. Seasonally, we have sample sale items that are heavily discounted. If there are any particular styles you are looking for enquire within & we can let you know what we have available.
My wedding is sooner than the 7 month order time can you still help me?
We can most definitely still secure a beautiful dress for you! The process is a little different, & it will depend on which collection you are liking- however, you still have options with samples & rush orders! Send through a booking request with what you are searching for & we can best guide you.
Will you make my bridesmaids gowns?
In order to focus on our brides, we exclusively create & stock wedding gowns.
If you chat with staff in store we would be more than happy to recommend a few places to help you out with bridesmaids!
What size gowns do you carry?
As we assist in the trial of gowns we can tailor the size on your body, to make it smaller/bigger, however, our average sample in store is a size 10 AU. Upon ordering the gown they are available up to a size 26.
I just ordered/purchased a 'Ready to Wear' dress- what happens when it arrives in store?
As soon as your gown arrives we will call you and book you in for a trial.
As stated in your contract- we do require you to pay the balance and collect within 2 weeks of arrival.
Following this, we will schedule your alterations fitting approximately one month prior to the wedding day.
How do alterations work?
Alterations are an additional service we provide in store to fit, tailor, prepare, press & package your gown for your wedding day.
Typically we fit you one month prior to the wedding. Alterations are an additional cost to the gown, unless stated specifically in a sample sale package. If you have any custom changes you would like to explore, please don't hesitate to ask!
When should I start looking at headpieces & veils?
We recommend finalising your decision at your fitting stage, once you have your shoes & your vision is starting to become a little more complete. We do have samples in store to try at any stage in the process.
What should I bring to my fittings?
Please make sure to bring your bridal shoes to all fittings of your Couture or Ready to Wear gown- if you are coming in to see us for the first time and have not purchased a gown, this is not needed but please do bring with you any photos or ideas of dresses you like. Nude seamless knickers are always the best go-to!
Do you sell any dresses off the rack?
Absolutely. Please enquire with your consultant. Seasonally we have a range of sample sale items that are readily available to purchase if you do not wish to wait ordering times, or if you are happy to snap up a beautiful dress at a great discounted price!
What is your policy on wedding cancellations or postponing?
In the unfortunate circumstance of a cancellation please see your consultant. Communication is always the best step forward, & then we can guide you through the process & assist to the best of our ability.
Typically you will need to pay the remainder on your account as per your contract and collect your gown. If you are postponing your wedding, the same principle applies, you will need to collect your gown upon its arrival if it is still in production/transit. if you are having a Couture gown made in house, we may be able to halt production, depending on what stage we are at in the process.